8.3 Configuring the SSL Connector

Before Service Desk can accept secure connections, configure the SSL Connector.

To configure the SSL Connector:

  1. In a text editor, open the server.xml file.

    • Windows: C:\Program Files\ServiceDesk\Server\conf

    • Linux: /usr/local/ServiceDesk/Server/Conf

    • Appliance: /opt/novell/nsd/servicedesk/Server/conf

  2. In the server.xml file, locate the connector that you want to use the new keystore to secure.

  3. Specify the keystore file name and password in your connector configuration.

    Below is an illustration of how the connector should look.

    <!--<Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol" keystoreFile="C:\...\<filename>.jks"maxThreads="150" SSLEnabled="true" scheme="https" secure="true"clientAuth="false" sslProtocol="SSL" sslEnabledProtocols="TLSv1.2" KeystorePass="novell" ciphers="TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256,TLS_RSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256,TLS_DHE_RSA_WITH_AES_128_GCM_SHA256,TLS_DHE_DSS_WITH_AES_128_GCM_SHA256,SSL_RSA_WITH_RC4_128_MD5,SSL_RSA_WITH_RC4_128_SHA,TLS_DHE_RSA_WITH_AES_256_CBC_SHA,TLS_DHE_RSA_WITH_AES_256_CBC_SHA256,TLS_DHE_DSS_WITH_AES_128_CBC_SHA,TLS_DHE_DSS_WITH_AES_128_CBC_SHA256,TLS_DHE_DSS_WITH_AES_256_CBC_SHA,TLS_DHE_DSS_WITH_AES_256_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA,TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA,TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDH_RSA_WITH_AES_128_CBC_SHA,TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDH_RSA_WITH_AES_256_CBC_SHA,TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256"/> -->

  4. Save and restart the Service Desk services.