6.3 Post Upgrade

After you upgrade to Service Desk 7.4 Appliance, ensure that you perform the following:

  • Restore the Custom Banners located at /opt/novell/nsd/servicedesk/Server/webapps/LiveTime/images/banners/custom in the Service Desk 7.4 Appliance.

  • Restore the Customized CSS file in the Service Desk 7.4 Appliance located at /LiveTime/Style/novell-7.0.css

    If you are upgrading from Service Desk 7.1, then you need to customize the CSS in Service Desk 7.4 again.

  • If you have made any changes in the Tomcat server such as the web.xml, server.xml files, then update the changes.

  • If you have made any changes in Java such as the catalina.sh file, then update the changes.

  • If you have configured SSL, then reconfigure the SSL settings.

  • Reconfigure the network or DNS settings.

    To configure network settings, go to the Appliance Main Menu and select Alter Network Configuration.