Prior to upgrading to Service Desk 7.4, ensure that you perform the following:
If you are using Customized Banners in Micro Focus Service Desk, then back up the contents from <installation-location>/ServiceDesk/Server/webapps/LiveTime/images/banners/custom.
If you are using the Customized CSS and upgrading from Service Desk 7.2, then back up the CSS file located at <installation-location>/ServiceDesk/LiveTime/Style/novell-7.0.css
If any configuration is changed in the Tomcat server such as the web.xml, server.xml, then ensure that you note the changes.
If any configuration is changed in Java such as the catalina.sh, then ensure that you note the changes.
If SSL is configured and you want to use the same certificates, then back up the certificates and keys.
Ensure that you have a verified backup of your existing database.
IMPORTANT:Service Desk supports no more than two major versions behind the latest release (N-2). Since the latest version is Service Desk 7.4 (N) the 7.3 (N-1) and 7.2 (N-2) versions are also supported.