5.1 Upgrading from Novell Service Desk 6.5 to 6.5.4

To upgrade from Novell Service Desk 6.5 to Novell Service Desk 6.5.4, the device must meet the requirements described in Section 2.0, System Requirements.

Perform the following steps on the device:

  1. Take a reliable backup of your existing database.

  2. Uninstall the previous version of Novell Service Desk that is installed on the device. For information on uninstalling Novell Service Desk, see Section 3.4, Uninstalling Novell Service Desk.

  3. Download the new Novell Service Desk installer. For more information on downloading the Service Desk installer, see Section 3.1, Downloading the Novell Service Desk Software.

  4. Run the new installer to install Novell Service Desk in the same path you had previously installed. For information on installing Novell Service Desk, see Section 3.2, Installing Novell Service Desk.

  5. Use a Web browser to open the following page on the device:

    http://<DNS_name_or_IP_address_of_device>:<port>

    Replace DNS_name_or_IP_address_of_device with the DNS name or the IP address of the server on which the Novell Service Desk has been installed and replace port with the port number used during the installation.

  6. On the Application Setup page, specify the database details.

  7. Click Test to ensure the database connection is correct.

  8. Click Advanced.

  9. Click Upgrade twice.

  10. When the migration is complete, click Save.

    The Novell Service Desk login page is displayed.