Novell Service Desk can be configured to work seamlessly with the ZENworks Configuration Management tool, which allows Novell Service Desk users to use the ZENworks tool to efficiently and quickly resolve incidents for a device.
IMPORTANT:You must ensure that the time on the Novell Service Desk server, the server hosting the user source, and the ZENworks Primary Server that is configured for the Novell Service Desk server is synchronized.
For information on configuring ZENworks Primary Server with Novell Service Desk, see Section 2.8, Configuring the ZENworks Primary Server Details.
Section 2.1, Logging in to the Novell Service Desk User Interface
Section 2.3, Importing the ZENworks User Source to Novell Service Desk
Section 2.4, Assigning Processes to Users Imported to Novell Service Desk
Section 2.6, Importing the ZENworks Device Details to Novell Service Desk
Section 2.7, Configuring Novell Service Desk By Using ZENworks Control Center
Section 2.8, Configuring the ZENworks Primary Server Details
Section 2.9, Logging in to the Novell Service Desk User Interface through ZENworks