2.2 Integrating ZENworks with Novell Service Desk

For Novell Service Desk to seamlessly work with ZENworks Configuration Management, you must first enable ZENworks on the device and then enable ZENworks authentication for Service Desk users.

NOTE:The integration of Novell Service Desk 6.5.4 works with ZENworks 11 SP1 or later, though Service Desk makes no checks and allows integration attempts with prior versions of ZENworks.

2.2.1 Enabling ZENworks:

  1. On a device that has Novell Service Desk installed, Open the following file in a text editor:

    Service_Desk_Install_Path/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/system.properties.

  2. Set the value of livetime.disableZENworks to false.

    By default, the value of livetime.disableZENworks is set to true. Setting the value of livetime.disableZENworks to false enables the ZENworks tab in the Setup >AMIE page of the Novell Service Desk user interface.

  3. Restart the LiveTime Service:

    • On Windows: Run services.msc. In the Services window, right-click LiveTime Service and click Start.

    • On Linux: Run the /etc/init.d/Livetime restart command.

2.2.2 Enabling ZENworks Authentication for Service Desk Users

  1. Log in to the Novell Service Desk user interface as a supervisor or administrator.

    For more information on logging in to the Novell Service Desk user interface, see Section 2.1, Logging in to the Novell Service Desk User Interface.

  2. Click Setup > Privileges > System.

  3. In the General Settings panel, set the OpenID Consumer option to On.

    General settings Panel
  4. Click Save.

The ZENworks icon ZENworks icon is now displayed on the Novell Service Desk login page.