Audit Trail

The Audit Trail tab lists all activities that occur within the lifetime of a Problem, the resources used and the history of the Problem's Item.
 

Audit Trail

The Audit Trail option records all changes made to a Problem. The logged amendments, which can be exported to PDF include:

• Date and time the Problem was assigned and/or reassigned to technicians

• When the Problem was escalated to a new layer of support, or had its priority or due date changed

• Details of Notes added

• Attachments activity

• Status change

• Classification change

• Logged time.

Resource Utilization

The Resource Utilization option displays a breakdown of the time a Problem was worked on at each level of support. It details the User's name, the escalation layer they belong to, and the amount of time they have spent on the Problem.

Item Audit Trail

The history of the Item associated with the Problem is detailed within Item Audit Trail. To access more information regarding an Item Audit Trail entry, select the ID number hyperlink.