The Change Request tab defaults to display all Requests for Change (RFCs) logged within the system. The other available List Filters include:
My Change Requests - displays all open/pending Requests that are assigned to the logged-in User
My Teams Change Requests - displays all the RFCs allocated to the Teams that the User is assigned
Pending Approvals - If the Supervisor User also has Manager privileges, this view provides the User with quick access to a list of requests that require Manager approval.
The default display is ten RFCs per batch. The list can be re-sorted by clicking on a column header and the number of RFCs displayed per batch can be altered using the Display pop-up option.
To create an RFC within the Change Requests tab, the following information is required:
The Change Request search option has a default Status to search only Active Requests. To ensure search success, select the relevant Incident Status, if unsure, select All
To search for multiple RFC numbers at once, insert a comma separator between ID numbers
To search based on an RFC status, select the RFC Workflow option from the Workflow drop-down list. Once selected, a list of States is displayed
To search by Classification, select an Item Category from the Category drop-down list. After the category is chosen, a list of Classifications is displayed
To search based on the content of an RFC Description, select the Full Text option within the Search and enter a relevant term (See: Full text searches.)
To search using an Item's Custom field information, select the Item Category to display any Custom Fields enable for that Item.