Home > Description - Problem
The Problem report entered during Problem creation is recorded within the Description tab. Amendments can be made to the Problem report within this tab if required, but it should be noted that an Audit Trail is not maintained for alterations entered within this screen. Therefore, it is recommended that any Problem report changes be entered as a Note.
The details recorded in the Subject field are displayed in scroll-over summaries throughout the application. For example, when a new Problem is being entered for a Customer, a Recent Customer Requests list is displayed during the Problem creation process for all Items the Customer owns either directly or via shared ownership. The Requests list includes a scroll-over summary where Subject content is displayed, if the Subject is completed for a Problem. Subject information can also be included within a column in the Problems List View, for a quick glance summary of a Problem.
The Administrator can set the Subject field to be required for Technicians and Customers within the Setup>Privileges>User and Setup>Privileges>Customer tabs, respectively.