Home > Administrator Guide > Setup > AMIE > Importing Items Using AMIE

Managing Items using Database Mapping (AMIE)

Within the CMDB Import screen multiple asset management datasources can be synchronized with the service management system. When one or more applications are configured within AMIE, a list is displayed within the AMIE Setup tab.

Importing Items Using Database Mapping

To import Items using Database Mapping, the following configuration steps need to be completed:
 

1. Select Setup>AMIE

2. Click New
   The Server, Database, Ownership and Synchronization fields appear.
   
   
   

Configuration
System Type	Define the system type as Database Mapping.
Identifier	An identifying label that is used in List Views to inform Users regarding the Source of an Item.
Server
Type	Select the Type of inventory management product.
Database
Type	Select the Database Type.
Host	Enter the Host name or IP Address.
Port	Enter the Port Number for the database server.
Name	Enter the Database name.
Username	Complete User name details.
Password	Complete Password details.
Schema	Enter the Schema type.
Catalog	Enter the Catalog name. Typically this would be the name of the Database.
Notification (Only If 'Control CMS via RFC' is enabled)
Email RFC's to Tech?	Select this option if technicians are to be notified of generated change requests.
Ownership
Unassigned (Import Items as Global)	Select this option if Items are to be globally owned.
System User	Select this option to assign imported Items to the System User.
Selected Customer	Select this option to assign imported Items to a specific Customer.
Ignore Domain Info	Tick this field if the system is to disregard domain details attached to the User Name inside the AMIE source when assigning an owner.
Synchronization
Auto Create New Items	This option is only visible when a single AMIE source is defined within AMIE. When enabled, Items are automatically created upon synchronization, relative to the  Control CMS via RFC setting within the Setup>Privileges>Requests tab .  If disabled, a snapshot of imported asset information is listed within the Super>Configuration>AMIE Snapshots tab.
Frequency	Choose a synchronization interval. This can be left as Never if the database will be synchronized manually. Synchronization times will vary depending on the connection speed with the external service and the database size.

3. Click Test, to initiate a connection and test the setup
   If a connection is not made, a system message will advise which part of the configuration was not successful.

4. Click Save

5. To execute the import, click the Import button

6. After the import is complete, an Alert appears providing results of the import.
   Click on the Publish link to read the Alert details.
   
   

AMIE Import Alert

Alerts are generated for the Admin User after the AMIE synch is completed. The import alert summary displays:

• the details of the system that the synchronization was run against, as it is possible to import from multiple sources.

• the number of assets found in the datasource.

• the number of assets automatically created if a single datasource is configured in AMIE and the auto-create option is enabled; or if the Auto-Create option is disabled and Items already exists in the system, the number of Items that were updated.

• the number of AMIE Snapshots successfully imported, with a breakdown of new Items added and number of Items updated.

Delete Options and AMIE

The options to delete AMIE configurations can be achieved through the List View on the AMIE Setup tab, or by clicking on the a hyperlink within the Server column within the List View, which displays the expanded Setup view for the specific asset management tool.

The Delete button clicked in the AMIE>Setup tab>List View results in Global level "delete" flags being applied to all AMIE-managed Items stored in the system, however it retains the server details configured in AMIE and their associated snapshots.
 

The imported Items that are deleted are not completely removed from the database but are flagged as not available . By not erasing the Items completely, the historical data is maintained and allows these Items to  be re-enabled in the future. It should be noted that the Item Types associated with the deleted imported Items are not disabled in the application.

The Delete button selected within the expanded Setup tab view for the specific asset management datasource, results in Configuration level deletion of the configured server and any related AMIE snapshots.
 

•  The application must be restarted after the performance of either deletion operation, to allow the changes to take effect and prevent unpredictable behavior of the system.
  
  

To delete the server configuration within AMIE and related snapshots:

1. Select Setup>AMIE>Setup

2. Select the Server link option within the AMIE list view
   The expanded Setup screen is displayed with the Delete button.

3. Select the Delete button
   A pop-up message is displayed asking your to confirm the deletion action.
   
   

4. Click OK.
   A warning message is displayed informing you to restart the application server to complete the deletion process.
   
   

Re-enabling Deleted Items

To re-enable Deleted Items, initiate an Item search on deleted Items within the Configuration>Items screen of the Supervisor view.

Within the Supervisor view to search for a deleted Item:

1. Select Configuration>Items

2. Click the Search button
   A simple search page will be displayed
   
   

3. Enter a search term

4. Select the Deleted Item Only option

5. Click Search
   A list of Items is displayed.

6. For the Item to be re-enabled, select the Item ID#

7. Click .