Home > Administrator Guide > Users > Users > Users
The User menu allows an Administrator to
create accounts for other Users. The tab gives Administrators and Supervisors
control over all User accounts in the system. User accounts can be created,
modified and deleted.
Users can have one of the following Roles:
and one or more of:
It is possible for any User to have multiple
Roles. (For example, a Technician may also be assigned a Customer Role
so they can log requests related to their own equipment. When a User has
more than one Role, they can switch between interfaces easily.) See: Changing Roles
User Accounts can be created within the
application or imported from one or more authentication servers.
If using User Custom fields, we recommend these be configured prior to creating Users. See: Custom Fields.
See: Creating a User Account (Internal Authentication)
See: Importing a User Account (External Authentication).