Version 7.0 includes major performance improvements, user interface updates, refinement of existing application features and numerous Customer requests. Following is a summary of 7.0 inclusions. To view a more complete list of new functionality in version 7.0 refer to the Release Notes.
When working with requests, Users will find the following additional functionality:
Ability to convert a Service Request to an Incident, and vice versa
Customer and Line Manager Approval capability
Ability to scroll through lists
Request streams automatically updated and available in the Dashboard
Visual request type indicators within the Summary Information screen
Updated SLA progress bar with percentage displays
Ability to limit Quick Call access to a per Team base
Problem Teams can be configured to work from a queue.
Supervisors will find updates in the following parts of the system:
New look Dashboard with customizable widgets and automatically updated request streams
Ability to set the Dashboard as the User Home tab
Capability to synch Calendar events with external calendaring tools
Ability to import Knowledge Base content using a .CSV file
New look Workflow and Asset Relationship maps
Access to Workflow State information via rollover functionality
Capability to queue support contracts
Access to an extended data model when building reports.
Enhancements to Service Asset & Configuration Management functionality of v7.0 include:
Extended Relationship Map capability including a new look
Ability to create Outages that cover multiple Items and trigger Item Status changes
FSC dates applied to requests based on Outage windows
Enhanced Customer notification capability for Outages
Ability to duplicate Item Types.
Administrators have access to improved functionality in the following areas:
Multiple LDAP sources can be synchronized with the system
Ability to configure and automatically send scheduled reports across User Groups
Updated Setup screens
Ability to set the Subject field to required for Technician Users
Capability to set Password Security questions
Localization capability has been extended to Team Signatures and Email Messages.
The following change has been made to the Web Services functionality:
When authenticating via Web Services with LDAP, the Web Service call must specify the authentication source as part of the request.