Hours

For the ease of configuring the Technician Scheduled hours of work and customizing hours of operation for Service Level Agreements, work hour templates can be created within the Setup>Localization>Hours screen. These templates are then made available throughout the application, wherever hours of operation are defined.

work_hours.png

 

To create a template:

  1. Go to Setup>Localization>Work Hours tab

  2. Click New

  3. Enter the Template Name
    (Required.)

  4. Set the hours of operation

    hours_template_config.png

  5. Select Save.

 

Editing a Template

A default or customized template can be easily edited: 

  1. Go to Setup>Localization>Work Hours tab

  2. Click the relevant Template Name hyperlink

  3. Amend the hours, as required

  4. Select Save.

 

Deleting a Template

A default or customized template is deleted from the List View:

  1. Go to Setup>Localization>Work Hours tab

  2. Click the Template Name hyperlink

  3. Select Delete
    A warning message will be displayed.

  4. Click OK.