The Forums option allows Customers and
Users of the support service to participate in an informal online discussion.
Forum participants can capitalize on the broad knowledge of the customer
and user community, when they are researching issues and trying to resolve
support issues.
Within the Forums tab, a list of Forum topics is displayed. Select a Forum or use the Search button to find a specific topic.
To search the Forums within the Forums tab:
Click
Search.
The Forum Search screen is displayed.
Enter
any term or phrase relevant to your query.
(See: Full Text Search.)
Click
Search.
The table of results will be displayed with Forum Topic, Date Posted,
Content.
Click on a Forum Topic name to display the Topic screen.
To participate in a Forum:
Select Forums.
Click
on the Forum name link.
The Topic Title screen is displayed.
Click
on a Topic title to view the thread.
Click
New.
A Comments window is displayed.
Add comment and Save.
Clickto return to the Forum Topic Title screen.
To reply to a Forum Topic:
Click on the Forum link.
Select the relevant Topic link.
Select the New button
inside the Forum Topic.
Enter a comment.
Click Save to return to the Topic Thread window.
Select to return to the Forum Topic list.