The Administrator Role performs system configuration and set-up tasks including:
Customizing the application and automated messages
Configuring the interaction between external applications
Enabling Customer, Technician, Incident
and System privileges.
Multiple
Administrator Roles can be created within the system
It is recommended that organizations create only one or, at maximum,
two Administrators. Only an existing Administrator can create other
Administrator accounts.
If a
User is assigned multiple User Roles, the privileges are consolidated
within a single User view See: Changing
Roles.