Home > Supervisor Guide > Service Level Management > Service > Breach Codes Tab
An SLA breach occurs when a User fails to meet service level targets. When a breach occurs, the User assigned to the request receives an Alert, prompting them to explain the cause of the breach. The User is given the option to select a breach code and provide an explanation for the breach within the Service Level Breach filter view of the Impact tab of the breached request.
The breach codes are defined by a Supervisor within the Service Level
> Breach Codes tab.
To create a breach code:
Go to Service>Breach Codes
Select New
Enter a Breach Code label
Enter a Description for the breach
Click Save.
The System column in the List View includes Yes to indicate a Code
that can be edited.
