The Customer Role is for users who submit Incidents to the Help Desk.
Within the system Customers can:
Create and manage Incidents via email
Create, view or edit their Incidents through the Customer Portal
Self-diagnose issues using the Knowledge Base
Access proposed Solutions during the Incident creation process
Participate in a live Chat with Technicians to discuss their Incidents
Subscribe to RSS feeds for the latest information on their requests
Access the Knowledge Base, Forums and FAQs, if enabled by the Administrator.