The Manager Role is a User who can oversee the activities of the service desk. Managers have access to most parts of the system, primarily on a read-only basis.
The Manager access can be provided to Users who do not actively participate
in the day-to-day happenings of service and support Teams, but may require
detailed information about the actions and status of requests.
As a Manager, the User can:
Create Customers
View Incidents, if allocated Incident Management
Access the full range of reports
Create and modify Items, if configured.
Users who manage the help desk and are to be included in Teams with edit access to requests, should be allocated a Supervisor Role.
If a User is assigned multiple User Roles, the privileges are consolidated within a single User view. See: Changing Roles.