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Home > Supervisor Guide > Service Level Management > Contracts > Pending Contracts

Pending Contracts

Contracts that have been forward dated on creation are recorded in the system as Pending Contracts. The list of Pending Contracts can be viewed in the All Agreements filter within the Service Level > Contracts screen.

 

A Pending Contract will automatically become active in the system on the start date assigned to the contract.

 

To enable a Contract before the start date:

  1. Go to the Costs tab of the Item or the Contracts tab of the Org Unit or Customer
    The tab is available relative to where the contract is being activated. It will be Costs within the Item screen, or Contracts within the Customer screen.

  2. Select Edit

  3. This will display the Enable button, next to the Pending Contract Field

    hd_pending_contract.png

  4. Click Enable
    The system prompts that the start date will be updated.

  5. Click OK
    The Contract is created with the new start date.

    hd_contract_details_item.png

  6. Click Save.

  7. Requests raised against a Customer/Org Unit/Item with a Pending Contract, are assigned a Pending-No Contracts status. The Item/Customer/Org Unit’s Contract needs to be activated before a Technician can work on the request.