Error Messages

Message

Description

ApprovalRequiredContent

The main content of an email sent to a Customer attempting to edit request, which is currently in “Approval” State.  Such requests cannot be edited until approval is given.

ApprovalRequiredSubject

Email Subject Line content for ApprovalRequiredContent emails.

InvalidTeam

The main content of an email sent regarding the system receiving an email including an address and name of Team that does not match.  For example, email may have been intended for Change Team but used Incident Team address, or vice versa.

NoAccessToItemContent

The main content of an email sent when the system receives an request via email that includes an Item# in the Subject line that the Customer does not have access.

NoAccessToItemSubject

The Subject Line  of an email sent when the system receives an request via email that includes an Item# in the Subject line that the Customer does not have access.

NoIncidentFoundContent

The main content of an email sent by the system when it  cannot find the Incident # referred to in the email.

NoIncidentFoundSubject

Email Subject Line content for NoIncidentFoundContent emails.

NoPermissionChangeContent

The body of the email sent when a  Customer tries to log a Change Request via email and the"Create Change Requests" option is disabled in the Admin>Setup>Privileges>Customer tab.

NoPermissionChangeSubject

The Subject line content included on NoPermissionChangeContent emails.

NoPermissionIncidentContent

The body of the email sent when a  Customer tries to log an Incident via email and the"Create Incidents" option is disabled in the Admin>Setup>Privileges>Customer tab.

NoPermissionIncidentSubject

The Subject line content included on NoPermissionIncidentContent emails.

NoPermissionProblemContent

The body of the email sent when a Customer sends a request a Problem Management Team.

NoPermissionProblemSubject

The Subject line content included on NoPermissionProblemContent emails.

NoPermissionRequestContent

The body of the email sent when a  Customer tries to log a Service Request via email and the Create Service Requests option is disabled in the Admin>Setup>Privileges>Customer tab.

NoPermissionRequestSubject

The Subject line content included on NoPermissionRequestContent emails.

NoServiceIncidentContent

The content of the email sent when a  Customer tries to log an Incident  for a Service by including the Item# in the Subject line of  their email addressed to the Incident Team, and the"Service Incident" option is disabled in the Admin>Setup>Privileges>Customer tab.

NoTeamFound

The main content of an email sent by the system when it receives an email sent a Team email address that is not  in the system.

NoUserFound

The Subject Line included on the NoAccount emails.

• The content for emails sent by the system when it receives emails from addresses that  do not exist in the system, i.e., NoAccount email, can be configured in the Full Email Templates filter of the Email>Templates tab.

RequestCreationErrorContent

The system generated email sent when an  error occurs  during the creation of  request. An example of an error would be if the  database becomes unavailable during the request creation process.

RequestCreationErrorSubject

The Subject line content included on the RequestCreationErrorContent email.

UnauthorizedApprove

The email sent when a Manager sends email attempting to approve change but does not have approval permission enabled.

UnrecognizedAction

The email sent when a Manager sends an  email attempting to accept or reject a  Change but does not use the keywords YES or ACCEPT, NO or REJECT.