Change Request Reports

Change Requests by Priority

The total of all Change Requests for each Priority (Urgent, High, Medium, Low).

Open Change Requests by Age

The total amount of Open Change Requests over time.

Open/Resolved by Category

Displays the total amount of created, opened and resolved RFCs per Item Category.

Open/Resolved Change Requests by Team

Displays the total amount of created, opened and resolved RFCs per Team.

Open/Resolved by Item Type

Displays the total amount of created, opened and resolved RFCs per Item Type.

Change Request Time by Priority

The average time, in minutes, it has taken to resolve Change Requests against each Priority (Urgent, High, Medium, Low).

Change Requests by Status (Active)

Based on the selected Change Workflow, the total amount of Change Requests for each Status.

Change Requests by Status (Closed)

Based on the selected Change Workflow, the total amount of Change Requests for each status.

Change Requests by Team

The total of all Change Requests created for each support Team.

Change Requests by Item Type

The total of all Change Requests created against each Item Type

Change Requests by Customer

The total of all Change Requests each Customer has logged.

Change Requests by Item

The total of all Change Requests created against each Item.

Change Requests by Classification

Based on Item Category, the total amount of Change Requests against each Classification.

Change Requests by Item Category

The total of all RFCs created per Item Category.

Change Requests by Service Level

The total of all Change Requests for each SLA.

Open Change Requests by Age

All Open Change Requests grouped by day ranges (Age of the issue between 0-3, 3-7, 7-14, 14-28, 28 > days).

Change Requests by Organization

The total Change Requests against each Organization within the system.

Change Requests by Workflow

The total Change Requests assigned against each Change Workflow within the system.

Change Requests by Created Technician

The total number of Change Requests created by each Technician

Change Requests by Service Infrastructure

The total number of RFCs logged against Service Infrastructure Items.

Change Requests Pending Review

Change Requests with a review date set will be listed.

Change Requests by QuickCall Usage

The total number of RFCs created using QuickCall templates.

Change Requests Timesheet by Date

Sorted by Date, displays a detailed list of Change Requests.

Change Requests Timesheet by Customer

Sorted by Customers, displays a detailed list of RFCs currently assigned to the Customer.

Change Requests Timesheet by Technicians

Sorted by Technicians, displays a detailed list of RFCs currently assigned to the Technicians.

Change Requests Timesheet by Org. Unit

Sorted by Org.Unit, displays a detailed list of Change Requests currently assigned to the Organizational Unit.

Logged Time by Team

The average time, in minutes, it has taken each Team to resolve their Change Requests.

Logged  Time Item Type

The average time, in minutes, it has taken to resolve RFCs for each Item Type.

Logged Time by Service Level

Against an SLA, the average time, in minutes it has taken to resolve a RFC.

Logged Time by Priority

The average time, in minutes, it has taken to resolve RFCs against each Priority (Urgent, High, Medium, Low).

Logged Time by Org Unit

The average time, in minutes, it has taken to resolve RFCs for each Org Unit.

Logged Time by Customer

The average time, in minutes, it has taken to resolve RFCs for each Customer.

Mean Open Time by Item Type

Against each Item Type, the average time in hours, RFCs have been open.

Mean Open Time by Priority

Against each Priority, the average time in hours, RFCs have been open.

Mean Open Time by Team

Against each Team, the average time in hours, RFCs have been open.

Mean Open Time by Customer

Against each Customer, the average time in hours, RFCs have been open.

Mean Open Time by Org. Unit

Against each Org. Units, the average time in hours, RFCs have been open.