The following Financial reports can be generated:
Finance Reports |
Description |
|---|---|
Cost by Team |
The average cost per Team and the time in minutes, to resolve requests. |
Cost by Item Type |
The average cost per Item Type and the time in minutes, to resolve requests. |
Cost by Service Level |
The average cost by SLA and the time in minutes, to resolve requests. |
Cost by Technician |
The average cost per Technician and the time in minutes, to resolve requests. |
Service Cost |
The cost of providing a Service is calculated nightly and saved, along with the revenue figures, in the ITEM_REVENUE table. The cost of the Service includes all the cost factors and saves a figure each night, per service, per cost centre. This is the sum of these for a Service. |
Service Revenue |
The price charged for providing a Service is calculated nightly and saved, along with the cost figures in the ITEM_REVENUE table. The price charge for the Service is determined in the cost calculator configured in the Service Item Type. |
Total Service Cost |
The cost of providing a Service is calculated nightly and saved, along with the revenue figures, in the ITEM_REVENUE table. The cost of a Service includes all the cost factors and saves a figure each night, per service, per cost centre. This is the sum of these across all Services. |
Total Service Revenue |
The price charged for providing all Services is calculated nightly and saved, along with the cost figures in the ITEM_REVENUE table. The price charge for the Service is determined in the cost calculator configured in the Service Item Types associated with all Services. |
Service Consumption |
Uses the total number of consumers of a service as recorded in the ITEM_REVENUE table, which is broken down by cost centre, to illustrate how the number of consumers of a service varies over time. |
Request Fulfilment Cost by Org. Unit |
Total cost of Purchase Orders used to fulfil the Service Requests for an Org. Unit |
Request Fulfilment Costs |
Total cost of Purchase Orders used to fulfil Service Requests within the system. |
Some of these costs are calculated by averaging the salaries of all Technicians entered in the system. If a Technician’s salary has not been entered, the application will assign the Technician a default salary of $35,000 per year.