Finance Role

Users with the Finance Role are assigned Service Level Management and Configuration Management by default. Their Role is primarily for driving the service costing models and, if relevant, maintaining the Billing module that uses system Contracts and Purchase Orders.
 

A Finance User can:

• Create Customers and Items

• Project end to end Service costs

• Complete access to SLA's and OLA's

• Access reports

• Bill for services

• Process payment for Invoices

• Cancel Maintenance Contracts

• Manage IT and Service Assets.

• A User assigned the Finance Role is the only User with the privilege to process the payment of Invoices
  This is relevant for systems that have the Invoice option enabled in the Billing Setup.

• If a User is assigned the Supervisor and Finance Role, the privileges are consolidated within a single User view. See: Changing Roles.