Users with the Finance
Role are assigned Service Level Management and Configuration Management
by default. Their Role is primarily for driving the service costing models
and, if relevant, maintaining the Billing module that uses system Contracts
and Purchase Orders.
A Finance User can:
Create Customers and Items
Project end to end Service costs
Complete access to SLA's and OLA's
Access reports
Bill for services
Process payment for Invoices
Cancel Maintenance Contracts
Manage IT and Service Assets.
A User assigned the Finance Role
is the only User with the privilege to process the payment of Invoices
This is relevant for systems that have the Invoice option enabled in
the Billing Setup.
If a User is assigned the Supervisor and Finance Role, the privileges are consolidated within a single User view. See: Changing Roles.