Licenses

The Licenses menu displays information about the currently installed license. Details of the current license, hosting server and licensed Users can be viewed from this screen. A new license can also be installed.

Viewing a License

To view a license:

1. Select Setup>License.
   The Licensing screen appears.
   
   

   License Information
   Product	Identifies which service management  product is currently installed.
   Licensee	The organization that holds the license.
   User Limit	The maximum number of non-Customer users that are allowed to use the system. Value inside brackets indicates how many licenses have already been used.
   Incident Roles	The number of individual Incident Management licenses purchased.
   Request Roles	The number of individual Request Fulfillment licenses purchased.
   Problem Roles	The number of individual Problem Management licenses purchased.
   Change Roles	The number of individual Change Management licenses purchased.
   License Type	Details on whether the current license is permanent or temporary.
   Host
   MAC	The Mac Address of the host server.
   Valid Host	This will be Yes if the Mac address in the License Key matches the Mac address of the deployment server.
   Status	Indicates whether the license is currently valid.

• Highlighted fields apply in Service Manager only.

Host Tab

The Host Tab shows the host name and IP address for the server where the application is deployed.

Install Tab

The Install Tab allows a new license to be entered using a License Key and Certificate for the application.
 

Updating License Information

To update License Information:

1. Select Setup>Licenses>Install
   The Install Tab appears.
   
   

2. Enter the license key for the application

3. Enter the Certificate details

4. Click Save.
   The License tab will show the updated license details.

Users Tab

The Users Tab lists all current Users of the system, including their assigned processes. Administrators can
filter the list based on process by using the Filter drop-down box in the top right corner of the Users tab.
 

• The Process filter and columns (Problem, Change and Request Process Users) apply in Service Manager only.