Manager Role

The Manager Role is a User who can oversee the activities of the service desk or specific Processes. Managers have access to most parts of the system, primarily on a read-only basis.

 

The Manager access can be provided to Users who do not actively participate in the day-to-day happenings of service and support Teams, but may require detailed information about the actions and status of requests.
 

As a Manager, the User can:

 

Users who manage the service desk and are to be included in Teams with edit access to requests, should be allocated a Supervisor Role.