Organization Reports

Requests by Org Unit

For each Org Unit the total requests created.

Requests by Org Unit, by Country

Refined by selecting a Country, shows  the total number of requests created by each Org Unit.

Open Requests by Org Unit

For each Org Unit the total of open requests.

Request Priority by Org Unit

Derived by selecting an Org Unit, displays each Priority with the total of requests raised against it.

Open Request Priority by Org Unit

Derived by selecting an Org Unit, displays each priority with the total of open requests.

Request Status by Org Unit

Derived from Workflow and selecting an Org Unit, displays the total of requests for each Status.

 Request Time by Org Unit

For each Org Unit the total of requests created and total time spent by Technicians.

Requests by Item Room Location

For each Room the total of requests created.

Open Requests by Item Room Location

For each Room the total of Open requests.

 Request Rooms by Org Unit

Derived from selecting an Org unit, lists the total of requests created from each Room.

 Request Item Category by Organization

For a selected Org Unit, the report displays the number of requests logged against each Item Category.

Request Item Type by Organization

For a selected Org Unit, the report displays the number of requests logged against each Item Type.

Mean  Request Cost by Org Unit

Based on the time spent on a request and a Technician’s salary, the average cost ($) to manage a particular Org Unit’s Requests.

Items by Org Unit

Lists the total of Items owned by each Org Unit.

Total Cost by Org Unit

Derived by selecting an Org Unit, displays the total cost and time to resolve the Org Unit’s requests.

Service Cost by Org. Unit

For each Org. Unit, shows the cost of providing a Service, which  is calculated nightly and saved, along with the revenue figures, in the ITEM_REVENUE table.

The cost of the Service includes all the cost factors and saves a figure each night, per service, per cost centre. This is the sum of these for a Service.

Service Revenue by Org. Unit

For each Org. Unit, shows the price charged for providing a Service that is calculated nightly and saved, along with the cost figures in the ITEM_REVENUE table.

The price charge for the Service is determined in the cost calculator configured  in  the Service Item Type.

Total Service Cost by Org. Unit

For each Org. Unit, shows the cost of providing a  Service that is calculated nightly and saved, along with the revenue figures, in the ITEM_REVENUE table.

The cost of a Service includes all the cost factors and saves a figure each night, per service, per cost centre. This is the sum of these across all Services.

Total Service Revenue by Org Unit

For each Org. Unit, shows the price charged for providing all Services that is calculated nightly and saved, along with the cost figures in the ITEM_REVENUE table.

The price charge for the Service is determined in the cost calculator configured  in  the Service Item Types associated with all Services.