Problem Reports

Problem Report options include:
 

Problem Reports

Description

Open Problems by Priority

The total amount of Open Problems against each Priority (Urgent, High, Medium, Low).

Open Problems by Age

All Open Problems grouped by day ranges (Age of the Problem between 0-3, 3-7, 7-14, 14-28, 28 > days)

Open/Resolved by Category

Displays the total amount of created, opened and resolved Problems per Item Category.

Open/Resolved by Team

Displays the total amount of created, opened and resolved Problems per Team.

Open/Resolved by Item Type

Displays the total amount of created, opened and resolved Problems per Item Type.

Closed Problems by Age

All Closed Problems grouped by day ranges (Age of the problem between 0-3, 3-7, 7-14, 14-28, 28 > days).

Problems by Priority

The total of all Problems for each Priority (Urgent, High, Medium, Low).

Problems by Status (Active)

Based on the Problem Workflow, the total amount of Problems for each status.

Problems by Status (Closed)

Based on the Problem Workflow, the total amount of Problems for each Status.

Problems by Team

The total of all Problems created for each support Team.

Problems by Item Type

The total of all Problems created against each Item Type.

Problems by Customer

The total of all Problems each Customer has logged.

Problems by Item

The total of all Problems created against each Item.

Problems by Classification

Based on Item Category, the total amount of Problems against each Classification.

Problems by Item Category

The total of all Problems created per Item Category.

Problems by Service Level

The total of all Problems for each Service Level Agreement.

Problems by Organization

The total Problems against each Organizational Unit in the system.

Problems by Workflow

The total Problems assigned against each Problem Workflow in the system.

Problems by Created Technician

The total number of Problems created by each Technician

Problems by Service Infrastructure

The total number of Problems logged against Service Infrastructure Items.

Problems Timesheet by Date

Sorted by Date, displays a detailed list of Problems.

Problems Timesheet by Customer

Sorted by Customers, displays a detailed list of Problems currently assigned to the Customer.

Problems Timesheet by Technicians

Sorted by Technicians, displays a detailed list of Problems currently assigned to the Technicians.

Problems Timesheet by Org. Unit

Sorted by Org.Unit, displays a detailed list of Problems currently assigned to the Organizational Unit.

Logged Time by Team

The average time, in minutes, it has taken each Team to resolve their Problems.

Logged  Time Item Type

The average time, in minutes, it has taken to resolve Problems for each Item Type.

Logged Time by Service Level

Against an SLA, the average time, in minutes it has taken to resolve a Problem.

Logged Time by Priority

The average time, in minutes, it has taken to resolve Problems against each Priority (Urgent, High, Medium, Low).

Logged Time by Org Unit

The average time, in minutes, it has taken to resolve Problems for each Org Unit.

Logged Time by Customer

The average time, in minutes, it has taken to resolve Problems for each Customer.

Mean Open Time by Item Type

Against each Item Type, the average time in hours, Problems have been open.

Mean Open Time by Priority

Against each Priority, the average time in hours, Problems have been open.

Mean Open Time by Team

Against each Team, the average time in hours, Problems have been open.

Mean Open Time by Customer

Against each Customer, the average time in hours, Problems have been open.

Mean Open Time by Org. Unit

Against each Org. Units, the average time in hours, Problems have been open.