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Problem
Report options include:
Problem Reports |
Description |
|---|---|
Open Problems by Priority |
The total amount of Open Problems against each Priority (Urgent, High, Medium, Low). |
Open Problems by Age |
All Open Problems grouped by day ranges (Age of the Problem between 0-3, 3-7, 7-14, 14-28, 28 > days) |
Open/Resolved by Category |
Displays the total amount of created, opened and resolved Problems per Item Category. |
Open/Resolved by Team |
Displays the total amount of created, opened and resolved Problems per Team. |
Open/Resolved by Item Type |
Displays the total amount of created, opened and resolved Problems per Item Type. |
Closed Problems by Age |
All Closed Problems grouped by day ranges (Age of the problem between 0-3, 3-7, 7-14, 14-28, 28 > days). |
Problems by Priority |
The total of all Problems for each Priority (Urgent, High, Medium, Low). |
Problems by Status (Active) |
Based on the Problem Workflow, the total amount of Problems for each status. |
Problems by Status (Closed) |
Based on the Problem Workflow, the total amount of Problems for each Status. |
Problems by Team |
The total of all Problems created for each support Team. |
Problems by Item Type |
The total of all Problems created against each Item Type. |
Problems by Customer |
The total of all Problems each Customer has logged. |
Problems by Item |
The total of all Problems created against each Item. |
Problems by Classification |
Based on Item Category, the total amount of Problems against each Classification. |
Problems by Item Category |
The total of all Problems created per Item Category. |
Problems by Service Level |
The total of all Problems for each Service Level Agreement. |
Problems by Organization |
The total Problems against each Organizational Unit in the system. |
Problems by Workflow |
The total Problems assigned against each Problem Workflow in the system. |
Problems by Created Technician |
The total number of Problems created by each Technician |
Problems by Service Infrastructure |
The total number of Problems logged against Service Infrastructure Items. |
Problems Timesheet by Date |
Sorted by Date, displays a detailed list of Problems. |
Problems Timesheet by Customer |
Sorted by Customers, displays a detailed list of Problems currently assigned to the Customer. |
Problems Timesheet by Technicians |
Sorted by Technicians, displays a detailed list of Problems currently assigned to the Technicians. |
Problems Timesheet by Org. Unit |
Sorted by Org.Unit, displays a detailed list of Problems currently assigned to the Organizational Unit. |
Logged Time by Team |
The average time, in minutes, it has taken each Team to resolve their Problems. |
Logged Time Item Type |
The average time, in minutes, it has taken to resolve Problems for each Item Type. |
Logged Time by Service Level |
Against an SLA, the average time, in minutes it has taken to resolve a Problem. |
Logged Time by Priority |
The average time, in minutes, it has taken to resolve Problems against each Priority (Urgent, High, Medium, Low). |
Logged Time by Org Unit |
The average time, in minutes, it has taken to resolve Problems for each Org Unit. |
Logged Time by Customer |
The average time, in minutes, it has taken to resolve Problems for each Customer. |
Mean Open Time by Item Type |
Against each Item Type, the average time in hours, Problems have been open. |
Mean Open Time by Priority |
Against each Priority, the average time in hours, Problems have been open. |
Mean Open Time by Team |
Against each Team, the average time in hours, Problems have been open. |
Mean Open Time by Customer |
Against each Customer, the average time in hours, Problems have been open. |
Mean Open Time by Org. Unit |
Against each Org. Units, the average time in hours, Problems have been open. |
Problem Time: Problem Time Reports are based on the Logged Time calculated for a Problem. Logged Time is the amount in minutes a Problem has been worked on by Technicians.