Supervisor Role

The Supervisor Role provides maximum access to the system for day-to-day management of the service desk and configuration control.

 

Supervisor Users can:

 

The Configuration Management Database (CMDB) is the central data repository for the support tool. The CMDB allows centralized management of IT infrastructure through Configuration Items (Items). Within the application, everything is tied to Items in the CMDB. Supervisors control the configuration of the CMDB, which includes: