Technician Reports

Open Requests  by Technician

Displays a list of Technicians and total of open requests assigned to them.

Open/Resolved by Technician

The report includes the number of requests created, open and resolved on by Technicians.

Mean Logged Time (Closed)

The average time to close requests for Technicians.

Mean Logged Time

In hours, the total time a Technician has left requests open.

Priority by Technician

For each Priority (Urgent/High/Medium/Low), the total of requests assigned to each Technician.

Logged Time by Technician

For each Technician the total time logged in minutes, the average time based on the number of Notes created,  is displayed for the defined  timeframe.

Team Requests by Technician

For the selected Team, each Technician the total time logged in minutes, the average time based on the number of Notes created,  is displayed for the defined  timeframe.

Service Request Status by Technician (Active)

Based on a selected Service Request Workflow, lists each Technician and the total of RFCs assigned to each Status.

Service Request Status by Technician (Closed)

Based on a selected Service Request Workflow, lists each Technician and the total of RFCs assigned to each Status.

Incident Status by Technician (Active)

Based on the Incident Workflow, lists each Technician and the total of Incidents assigned to each Status.

Incident Status by Technician (Closed)

Based on the Incident Workflow, lists each Technician and the total of Incidents assigned to each Status.

Problem Status by Technician (Active)

Based on the Problem Workflow, lists each Technician and the total of Problems assigned to each Status.

Problem Status by Technician (Closed)

Based on the Problem Workflow, lists each Technician and the total of Problems assigned to each Status.

Change Request Status by Technician (Active)

Based on a selected Change Request Workflow, lists each Technician and the total of RFCs assigned to each Status.

Change Request Status by Technician (Closed)

Based on a selected Change Request Workflow, lists each Technician and the total of RFCs assigned to each Status.

Mean Request Open Time by Technician

For a selected Request Type, the average open time for each Technician is displayed.

Incidents Logged by Technician

Displays the total of Incidents created by each Technician.

Last Login by Technician

List each Technician and their last login date.