The Setup tab allows the Administrator to configure the application and control the behavior of the system.
The following options are included:
Email configuration, including customizing all email templates used by the system
Customize fields and Portal messages
Integrate the system with external applications, define Open ID options and enable outbound Web Services functionality
Define User, Customer, Request and System privileges
Localize the application, including language of content automatically generated by the system, public holidays and time-zones for the scheduling functionality
Enable the Billing module for using Contracts, Purchase Orders and SLA costs
Import Items via a.CSV file and AMIE.
The tabs available within Setup include: