6.1 Configuration Management System (CMS)

Within the ITIL framework the Configuration Management System (CMS) includes the Knowledge Management Database (KMDB) and the Configuration Management Database (CMDB). Within the LiveTime CMS tab, the Administrator can define elements that are used within the CMDB, such as the terminology used to describe Item relationships and durations of warranties used by Service Contracts.

It also allows the Administrator to define parameters within Incident Management to implement proactive Problem Management.