4.2 Configuring Novell Service Desk Appliance

After importing the Novell Service Desk Appliance image to your virtual machine, perform the following steps to configure Novell Service Desk Appliance:

  1. On the License Agreement page, accept the End User License Agreement, then click Next.

  2. On the Keyboard Configuration page, configure the keyboard layout, then click Next.

  3. On the Clock and Timezone page, configure the time zone and clock settings to be used in your system, then click Next. The configuration might take some time and the Appliance Main Menu screen is displayed.

4.2.1 File location Details

The Appliance related files are available in the following location:

    • Novell Service Desk Installation:

      /srv/tomcat6/webapps

    • Novell Service Desk Resources Directory:

      /LiveTime

The log files are available in the following location:

    • The location of logging.properties file which is used for changing the level of logging is:

      /srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/logging.properties

    • Novell Service Desk Application related logs:

      /LiveTime/Logs

    • Tomcat server related logs:

      /var/log/tomcat6