5.1 Upgrading to Novell Service Desk 7.1

To upgrade to Novell Service Desk 7.1 from previous releases (Novell Service Desk 6.5 and higher versions) the device must meet the requirements described in Section 2.0, System Requirements.

Perform the following steps on the device:

  1. Take a reliable backup of your existing database.

  2. Uninstall the previous version of Novell Service Desk that is installed on the device. For information on uninstalling Novell Service Desk.

    To unistall Novell Service Desk from a device:

    1. Locate the unistaller.jar file on the device.

      For the default installation of Novell Service Desk, file is available at the following locations on the device:

      • For SLES: /usr/local/ServiceDesk/Uninstaller

      • For Windows: C:\Program Files\Service Desk\Uninstaller\Uninstaller.jar

    2. In the command prompt, change to the directory that contains the uninstaller.jar file.

    3. Execute the shell> java -jar uninstaller.jar command to run the uninstaller.

    4. Click Uninstall.

  3. Download the new Novell Service Desk installer. For more information on downloading the Service Desk installer, see Novell Service Desk in Novell Downloads page.

  4. Run the new installer to install Novell Service Desk in the same path you had previously installed. To run the new installer:

    1. Locate the installer.jar file.

    2. Run the java -jar Installer.jar command and complete the installation.

      NOTE:During installation, overwrite the existing files in the folder.

  5. Use a Web browser to open the following page on the device:

    http://<DNS_name_or_IP_address_of_device>:<port>

    Replace DNS_name_or_IP_address_of_device with the DNS name or the IP address of the server on which the Novell Service Desk has been installed and replace port with the port number used during the installation.

  6. On the Application Setup page, specify the database details.

  7. Click Test to ensure the database connection is correct.

  8. Click Advanced.

  9. Click Upgrade.

  10. Click Upgrade again for the upgrade to proceed.

    NOTE:Ensure that the database and the server devices are running and do not restart the device.

  11. When the migration is complete, click Close. This will automatically save the upgrade task.

  12. Login to Novell Service Desk by using the role credentials.