11.0 Product Improvement

The first time you log in to TeamWorks, after changing the admin user’s password, a dialog displays that explains that the purpose of the TeamWorks data collection system is to help improve the TeamWorks product.

The data collection process runs for the first time when a TeamWorks appliance has been running for 24 hours. Thereafter, it runs weekly.

For additional information, see Helping Micro Focus Improve TeamWorks in the TeamWorks 18.2.1: Maintenance Best Practices Guide.

IMPORTANT:Micro Focus collects nothing that identifies your organization, your data, or your users.

Path: Port 8443 TeamWorks Admin Console > Management > Product Improvement

Table 11-1 Using the Product Improvement dialog

Field, Option, or Button

Information and/or Action

  • Collect and send the product name and version, and the number of LDAP users.

  • This option causes the TeamWorks system to send Micro Focus information about the product version and build, license type, and number of users.

  • Also collect and send information about the deployment size and configuration, and so on.

  • This option causes the TeamWorks system to send additional information about the installation, most of which is self-explanatory.

    • The user information doesn’t include the LDAP user count because that is already available under the Tier1.

    • The user count numbers do not include system user accounts, such as admin, and so on.

    • The group count numbers do not include system groups, such as www, admingroup, and so on.

  • View the information collected.

  • After the system has been running 24 hours, this link displays so that you can download and review the .json file created by the collection process. This is the file that is sent to Micro Focus via FTP.