Failure to comply with the following critical points could result in a non-functional TeamWorks system.
Verify the Appliance Version: Make sure that the appliance being upgraded is running TeamWorks 18.1.1 with the latest updates applied.
Review the Release Notes:
Check Upgrade
in the TeamWorks 18.2 Release Notes before you start the upgrade process.
Ensure that the VM host has enough unformatted disk space:
System Disk (/): A 20 GB disk is created automatically.
Disk 2 (/vastorage): You make a copy of the appliance’s Disk 2.
Each Disk 3 (/var): You create this disk. The recommended size is 4 GB plus 3 times the appliance’s RAM allocation.
Remove VMware Snapshots: Before copying Disk 2, make sure to remove all VMware snapshots so that the /vastorage disk has the correct disk file and latest configuration settings.
If the appliance has two network adapters: Do the following:
Download the networkprep.zip file from the TeamWorks software downloads page.
Enable SSH on the appliance, as described in Managing System Services
in the TeamWorks 18.2: Administrative UI Reference.
Using an SSH client (such as WinSCP), log in to the appliance as the root user.
Copy the networkprep.zip file that you downloaded to the /root/ directory on the appliance.
Unzip the networkprep.zip file:
unzip networkprep.zip
The networkprep folder is created.
Change to the network prep folder:
cd /root/networkprep
Run the script:
sh run-networkprep.sh
Close the remote SSH connection to the appliance.
After ensuring that you have met the prerequisites and cautions above, complete the instructions in the following sections in order.