A.2 About the Data That Is Collected for Product Improvement

As already mentioned, OpenText collects nothing that identifies your organization, your data, or your users.

The items in the .json file are mostly self-explanatory, but the following points might be helpful to understanding file content.

The data is divided in three sections:

  • Installation Identifier: This is a unique string generated for each appliance. Its sole purpose is to let OpenText track usage and statistics for a specific appliance over time.

  • Tier 1: This section includes the product, version and build, license type, and number of users.

  • Tier 2: This section includes additional information about the installation, most of which is self-explanatory.

    • The user information doesn’t include the LDAP user count because that is already available under the Tier1.

    • The user count numbers do not include system user accounts, such as admin, _filesyncagent, and so on.

    • The group count numbers do not include system groups, such as allusers, allextusers, and so on.

    • workspaceCount does not include system workspaces, such as the /Home workspace and so on.

    • The mobile device type is derived from the value of the description field associated with the device information captured in the system. Any descriptions that don’t match one of the pre-defined keywords are included as other.