A.0 Troubleshooting

This section provide solutions to the problems you might encounter while using the Mobile Management feature.

If any of the ZCC operations fail, then you can check the following logs for additional details:

  • loader-messages.log: which can be accessed from the following locations:

    • On a Windows Server: %ZENWORKS_HOME%\logs\loader-messages.log

    • On Linux Server: /var/opt/novell/log/zenworks/loader-messages.log

  • services-messages.log: which can be accessed from the following locations:

    • On a Windows Server: %ZENWORKS_HOME%\logs\services-messages.log

    • On Linux Server: /var/opt/novell/log/zenworks/services-messages.log

  • zcc.log: which can be accessed from the following locations:

    • On a Windows Server: %ZENWORKS_HOME%\logs\zcc.log

    • On Linux Server: /var/opt/novell/log/zenworks/zcc.log

      NOTE:References to %ZENWORKS_HOME% indicates the following default path that can be changed during installation: C: \Program Files\Novell\ZENworks.