9.1 Register Service Desk Server

Select the Register Service Desk server option to register the Micro Focus Service Desk Server with ZENworks.

The registration process requires you to import the Micro Focus Service Desk certificate. You can import the certificate either by directly contacting the Micro Focus Service Desk Server or by manually downloading the certificate to a file and then importing it.

To import the Micro Focus Service Desk certificate, do one of the following:

  • Import NSD certificate by directly contacting the server:

    1. Select the Import NSD Certificate by directly contacting the server option to import the certificate by directly contacting the NSD Server.

    2. In the Server name/IP address box, specify the Server name or the IP address.

    3. In the Port box, specify the port number.

      NOTE:The default value for the Port is:

      • 443: If you select the Use SSL option

      • 80: If you do not select the Use SSL option

    4. If Micro Focus Service Desk is configured with SSL, select the Use SSL option.

    5. Click Import Certificate. The certificate is displayed in the Service Desk Certificate panel.

  • Import Certificate from a File:

    1. Select the Import Certificate from a file option if Service Desk has not been enabled with SSL.

    2. Download the certificate from the following URL and save it to a file:

      http://<ip_address:port>/LiveTime/WebObjects/LiveTime.woa/wa/DownloadAction/downloadCertificate

      NOTE:In the above URL, replace <ip_address:port> with the IP address and port of the NSD Server.

    3. Browse to the download location and select the file to import the certificate.

    4. Click on Import Certificate. The certificate is displayed in the Service Desk Certificate panel.