13.2 Modes of Enrollment

As soon as you enroll your device, the mode in which the device is enrolled is displayed on the Device Information page. To access this page:

  1. Navigate to the Devices section in ZCC.

  2. Click Mobile Devices.

  3. Click the relevant device.

The Device Information page displays the enrolled mode of the device.

For more information on this page, see Viewing Device Information.

The various enrollment modes are as follows:

  • Android App: Indicates that as a part of full management of an Android device, the ZENworks Agent app enrollment is complete, but the corporate email account on the device is not managed by ZENworks due to any one of the following reasons:

    • A Mobile Email Policy is not assigned to the device.

    • The assigned Mobile Email Policy does not use ZENworks as the proxy server between the configured ActiveSync Server and the device. The policy directly connects to the configured ActiveSync Server.

    • The ActiveSync server is not linked to the associated user source.

    • The ActiveSync server is not valid for the user.

    • The ActiveSync account is created within the work profile for devices enrolled in the work profile mode.

  • Android App + ActiveSync: Indicates that as a part of full management of an Android device, the ZENworks Agent app enrollment is complete and the corporate email account configured on the device is managed by ZENworks that acts as a proxy server for the configured ActiveSync Server.

  • iOS MDM: Indicates that as a part of full management of an iOS device, the device is enrolled via the MDM client but the corporate email account on the device is not managed by ZENworks due to any one of the following reasons:

    • A Mobile Email Policy is not assigned to the device.

    • The assigned Mobile Email Policy does not use ZENworks as the proxy server between the configured ActiveSync Server and the device. The policy directly connects to the configured ActiveSync Server.

    • The ActiveSync server is not linked to the associated user source.

    • The ActiveSync server is not valid for the user.

  • iOS MDM + ActiveSync: Indicates that as a part of full management of an iOS device, the device is enrolled via the MDM client and the corporate email account configured on the device is managed by ZENworks that acts as a proxy server for the configured ActiveSync Server.

  • ActiveSync: Indicates that as a part of Email Only enrollment, ZENworks manages only the corporate email account on the device and certain policies that are enforceable through the ActiveSync protocol, such as the Mobile Device Control Policy and Mobile Security Policy, can be applied on this device.

  • Unknown: Indicates that the device is in a retired state.