9.0 Remote Management

The ZENworks Agent supports management of your device from a remote location. This enables your administrator or Help Desk personnel to remotely access or control your device in order to resolve problems with the device. This section is applicable only for Windows devices.

NOTE:If the device is connected through Remote Desktop Connection, the Remote Management tab is not displayed in the ZENworks Agent page on the device because remote management of terminal sessions is not supported.

The following sections contain more information: