4.4 Creating a Diagnostics Package

If Micro Focus Support is helping you resolve a Full Disk Encryption Agent issue on one of your devices, you might be asked to generate a diagnostic package for Support to review. This package contains information about the device’s Group Policy object, registry settings, system, and system events.

To create a diagnostics package:

  1. Open the Full Disk Encryption agent on the managed device. See Accessing the Full Disk Encryption Agent.

  2. Click Diagnostics, and follow the prompts to create the package.

    The Full Disk Encryption Agent creates an fdediagnostics*.enc file on your desktop. This can take a while. During the creation time, the Diagnostics button is disabled.

    After the file is created, send it to Micro Focus Support.