11.11 Upgrading the Agent in a Citrix VDI Environment

To upgrade the Agent in a Citrix VDI environment:

  1. Install the latest agent on the base machine.

  2. Go to %ZENWORKS_HOME%\conf and delete the DeviceData and DeviceGUID files.

  3. Clear ISD (Image Safe Data) by using %ZENWORKS_HOME%\bin\preboot\ziswin.exe

  4. Shutdown the device and take a snapshot.

  5. In the Citrix Studio, go to Machine Catalog and click Update Machines.

  6. Select the latest snapshot that was taken in Step 4, and then complete the on screen instructions.