11.9 Manually Deploying the Agent on a Macintosh Device

You can deploy the ZENworks Agent to a Macintosh device by downloading the agent installer from the server.

  1. Before installing the agent on the device, ensure that the device meets the system requirements. For more information, see Managed Device Requirements in the ZENworks 2020 Update 1 System Requirements.

  2. On the target device, open the following address to open the ZENworks download page.


    Replace server with the DNS name or IP address of a ZENworks 2020 Update 1 or later server and replace the port only if the ZENworks Server is not using the default port ( 443).

  3. Click the name of the agent installer with target platform Macintosh, and then save the file to the local drive of the device.

  4. Double-click the downloaded installer:

    • For Intel: ZENworksAgentInstaller.dmg which is available as IntelAgentInstaller.app

    • For Apple M-series: ZENworksAgentInstaller-ARM64.dmg, which is available as ArmAgentInstaller.app

      NOTE:Apple M-series includes both Apple M1 and M2.

  5. It extracts and opens a window with the installer (ZENworksAgentInstaller).

  6. Click the installer, and specify the administrator credentials.

    NOTE:Only users with administrator privilege rights can install the agent.

  7. Select the required language and click Next.

  8. Specify the ZENworks server name, port number, and then click Next.


    • Ensure that you specify the server details to which the agent should be registered.

    • Ensure that the specified ZENworks server is up and running with 2020 update1.

    You can Provide the ZENworks Primary Server DNS Name or IPAddress along with the port 443.


    Server name: primary1.dns.com

    Port: 443

    If you are using any non-default port, then specify the non-default port.

  9. The root certificate of the server is displayed, click Yes, I accept to add this certificate to the trusted Certificate Authority store.


    • The Root Certificate validation prompt is displayed only for the Internal certificates that are not trusted and are not provided by any well-known external Certificate Authority (CA).

    • If the certificate is already trusted certificate and is provided by an external Certificate Authority (CA), then the certificate validation prompt window will not be displayed.

    • If the certificate is already expired, then only the Abort button is enabled. The Yes, I accept button is displayed as disabled.

  10. After successfully installing the agent, click Finish.

NOTE:If you are installing the agent on a Mac device using VMware Fusion, then a blank page might be displayed. Installing the agent using a virtual machine is not supported.