6.0 System Management

The user interface helps you to configure and perform operations on a Service Desk Server. Based on the logged-in user the tiles are displayed.

On Service Desk, the root or sdadmin user has all privileges. The sdadmin user is used as a Service Desk administrator to perform day-to-day activities in Service Desk.

The following operations can be performed by root and sdadmin:

  • Explore all the files and folders of the Appliance system

  • View logs

  • View and edit the Service Desk configuration settings

  • Restart both Appliance and Service Desk

  • Launch a terminal and execute commands

To manage Service Desk Appliance:

  1. Launch the URL on a supported web browser to access the Management Console.

    For example: https://<FQDN>:9443 or https://<ipaddress>:9443

  2. Specify the login credentials, then click Log in.

    If you log in as a root or sdadmin user, the following options are displayed in the Service Desk section:

NOTE:In case of any UI related issues, press Ctrl+F5 to refresh the browser cache.