The Audit Trail tab lists all activities that occur within the lifetime of an RFC, the resources used, and the history of the RFC's Item. It provides access to information relating to Approval activities logged against the RFC.
The Audit Trail option records all activities related to an RFC. The recorded activity, which can be exported to PDF includes:
Date and time the RFC was assigned and/or reassigned to Users
When the RFC moved to a new state, or had its Priority or Due Date changed
Details of Notes added
Attachments activity
Classification change
Logged time.
The Resource Utilization option displays a breakdown of the time an RFC was worked on at each level of support. It details the User's name, the escalation layer they belong to and the amount of time they spent on the RFC.
The history of the Item associated with the RFC is detailed within Item Audit Trail. To access more information regarding an Item Audit Trail entry, select the ID number hyperlink.
Request Approvals
For RFCs that are assigned an Approval State, the details, including the time and date the RFC entered and exited the Approval State, are recorded within this tab. Select the Date hyperlink to view the Approval Action information. The complete list and details can be exported using the PDF option.
