6.10 Online Update

Online Update enables you to update the Appliance.

  1. On the Service Desk Appliance home page, in the Appliance Configuration section, click Online Update.

You can perform the following actions:

  • Register: Enables you to register with Micro Focus Customer Center (MFCC) server or a Local Subscription Management Tool (SMT) server from where you can download software updates and install automatically to update the product.

    To register online update service:

    1. Click the Register tab.

    2. Choose the type of service Local SMT (Subscription Management Tool) or Novell Customer Center (NCC).

      Based on the service type, specify the following:

      Local SMT

      • Hostname: The hostname of the server from where you want to download.

      • SSL Cert URL (optional): The SSL certificate to communicate with the server.

      • Namespace path (optional): The name space of the file or directory.

      Novell Customer

      • Email: The email address to receive the updates on Service Desk suite.

      • Activation key: The activation key for the server base license.

      • Allow data send: choose how you want to receive the data Hardware Profile or Optional information.

    3. Click Register.

  • Update Now: After registration, click Update Now to trigger downloaded updates.

  • Schedule: After registration, you can configure type of updates to download and whether to automatically agree with the licenses.

    To schedule online update:

    1. Click the Schedule tab.

    2. Select a schedule for download updates (Manual, Daily, Weekly, Monthly).

    IMPORTANT:We recommend that you schedule online updates only for updating non-interactive security patches on ZENworks Service Desk Appliance 7.5 or later. Rest of the patches including upgrade to newer version of Service Desk can be done manually as it impacts the system and might cause down-time of server.

  • View Info: Displays the list of installed and downloaded software updates.

  • Refresh: Refreshes the status of updates on the Appliance.