Advanced Authentication provides multi-factor authentication to protect sensitive data by using a series of authentication methods.
NetIQ Advanced Authentication can be integrated with ZENworks Service Desk to provide a more secure way to access the Service Desk portals. The multi-factor authentication can be enabled for all the users imported from an LDAP (non-Azure AD) server and can be configured for all the user roles.
For more information, see the ZENworks Service Desk - Advanced Authentication Getting Started document in the ZENworks Service Desk documentation site.