Configuring Service Desk

To configure Service Desk:

  1. In the Service Desk Appliance home page, in the Service Desk Appliance section, click Technician Portal.

  2. In the ZENworks Service Desk login page, specify the login credentials that you specified during configuration.

    To open the new customer portal, click Customer Portal.

    By default super/super and admin/admin will be your login credentials.

If an LDAP User source is configured for a Supervisor super/super is disabled.