Supported ITIL Processes

Request Fulfilment: The Request Fulfillment process manages Service Requests for information or advice.

Incident Management: The Incident Management process aims to restore normal service operation as quickly as possible.

Problem Management: Problem Management is to prevent Incidents from happening and to minimize the Impact of Incidents that cannot be prevented.

Change Management: The Change Management process ensures that standardized methods and procedures are used for efficient and prompt handling of all changes with minimum disruption to services.

Configuration Management: Configuration Management provides a logical model of the infrastructure or a service.

Knowledge Management: The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge.

Service Level Management: The process of defining, agreeing, documenting and managing levels of customer service that are required and cost justified.

Service Catalog Management: Service Catalogs provide the details, current status and service interdependencies on all operational services and those being prepared to be run operationally.

Service Portfolio Management: The process of designing a strategy to serve customers, and to develop the service provider’s offerings and capabilities.

Financial Management: Financial Management quantifies, in financial terms, the value of IT services for a business and IT department. This includes measuring the value of the underpinning infrastructure used to provide IT services, as well as qualifying operational forecasts.

Release and Deployment Management: The purpose of Release and Deployment Management is to maintain the integrity of an organization’s production environment when implementing releases.