ZENworks Service Desk and ZENworks Integration Checklist

For ZENworks and ZENworks Service Desk integration the following checklist has to be followed:

  • Ensure that ZENworks Primary Server and ZENworks Service Desk Servers are in sync. Time difference must be within 1 minute. Use NTP to ensure that time is accurate on the servers. Time drift is a common occurrence in virtual environments.

  • Ensure that ZENworks Primary Server and ZENworks Service Desk Servers resolve each other’s host names to IP addresses.Use static IP addresses and have entries in your DNS system for these servers.

  • Ensure that ZENworks and ZENworks Service Desk reference to the same LDAP source.

  • Ensure that the GUID field in the Advanced settings of LDAP configuration is appropriately configured to the LDAP source used. In the drop-down list for GUID field, ensure the below parameters are selected:

    • GUID for eDirectory

    • objectGUID for Active Directory

    • entryUUID for OpenLDAP

    Appropriate GUID configuration is required to perform remote management operations.

  • Ensure that devices from ZENworks are imported into ZENworks Service Desk’s CMDB to use bundle management capabilities.